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Managing billing

All the billing details — your card, your plan, past invoices, the email Stripe sends receipts to — live in the billing portal.

You get there from Billing in the dashboard side nav. Hit Manage billing and you'll be sent to the Stripe-hosted portal.

The Manage billing button on the billing page

What you can do in the portal

  • Switch plans (upgrade or downgrade)
  • Update your card or add a new payment method
  • Change the email receipts and renewal notices go to
  • Download past invoices as PDFs for your records
  • Cancel your subscription (more on that)

The portal is hosted by Stripe, our payments provider. Anything sensitive (card numbers, etc.) is handled directly between you and Stripe — we never see your card details.

Receipts

Stripe emails you a receipt automatically on every charge. They go to whatever email you've set in the portal under Email used for invoices. By default that's your Easy Menus sign-in email; if you'd rather receipts go to a separate accounting address, change it there.

When your card is about to expire

Stripe sends an email warning a few weeks before. Update the card in the portal and the next renewal goes through normally.

Failed payments

If a renewal fails (expired card, insufficient funds, fraud block), Stripe retries automatically over a few days and emails you each time. Update the card and Stripe will pick the renewal back up — no need to do anything else.

If the retries all fail, your account moves back to a trial state (scan-cap on the code, no customer scans beyond the cap) until you pick a plan again.

Tax / VAT / business address

If you need invoices to include a business name, tax ID, or address for your records, set those in the portal under Billing information. They'll appear on every future invoice.

Something off?

If you see a charge you don't recognize, or your plan looks wrong in the dashboard but right in the portal (or vice versa), send us a note. Stripe is the source of truth — we'll reconcile from there.