Get in touch
If you've checked the relevant help page and still can't get unstuck, send us a message. A real person — usually the same one — reads it and replies within a few hours during normal business hours, longer on weekends or holidays.
The form
What to include
Whatever's relevant. Things that help us reply faster:
- Your registered email address. So we can find your account.
- What you're trying to do (e.g., "update my dinner menu", "switch from monthly to annual billing").
- What went wrong (e.g., "I sent the email and got a confirmation but the QR still shows the old menu").
- Approximate time something happened, especially for update issues — helps us find it in our logs.
- Screenshots if any are useful — especially error messages.
You don't need to provide all of these. We'll ask if we need more.
Response time
We aim to reply within a few hours during normal business hours. Weekends, holidays, and late evenings may take a bit longer.
If you're hitting a billing or live-customer-impacting issue (your real customers are scanning and getting errors), say so in the first line — we treat those as urgent and bump them to the top of the queue.
What we can help with
- Anything in this help center that didn't go the way the docs describe
- Account access (forgot the email you signed up with, can't get a sign-in code, etc.)
- Billing disputes, refund requests, invoice questions
- Manual account changes (changing the email on your account, closing your account)
- Bug reports
- Feature requests
What we can't help with
A few things genuinely outside what Easy Menus does:
- Designing your menu PDF. We're not a design tool — bring your own PDF. A graphic designer or a tool like Canva can help here.
- Ordering and payments. Easy Menus shows your PDF; it doesn't process orders or take payments. Link your menu PDF to your ordering system if you have one.
- Marketing your business. We do one thing — permanent QR code
- PDF updates — and don't have advice on growing traffic, social media, etc.