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Closing your account

Closing your account permanently removes you from Easy Menus.

Steps

  1. Cancel your subscription first. See Cancelling. Account closure is a separate request from cancelling — closing without first cancelling can leave a billing artifact behind.
  2. Send us a closure request. Use the email address you signed up with, and include the word "close my account" so we catch it quickly.

We'll confirm and walk through what happens to your data before actually closing anything.

What gets removed

When we close an account:

  • Your sign-in is disabled
  • Your codes are archived (PDFs no longer serve to customers)
  • Your personal info (name, business name, account email) is removed
  • Your billing relationship with us ends

We retain transaction records (invoices, payments) per accounting and tax requirements — this is normal for any business and not specific to Easy Menus.

Can I come back later?

Yes — you can sign up again with the same email any time after closure. It'd be a fresh account though; the old codes, PDFs, and senders aren't restored.

If you're not sure whether you want to close vs. just cancel, cancel first. Cancellation keeps your account intact and codes archivable; you can revive any time without a closure round-trip.

Transferring an account to someone else

We don't support transferring accounts (e.g., selling the business and handing over the codes). The cleanest workflow:

  1. The new owner signs up for their own Easy Menus account.
  2. They print fresh QR codes with their new code(s) and replace the physical signs.
  3. The old account is closed.

That keeps billing, control, and liability cleanly separated.